Welcome to the Luveloft Frequently Asked Questions page. We want your shopping experience to be a smooth one, so we have answered the questions we hear most often below. If anything is still unclear, please get in touch.
1. How long will it take to receive my order?
Handling time is 1 to 2 business days, transit time is 6 to 7 business days, and estimated delivery is 7 to 9 business days in total. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within the United States travels free of charge, with no minimum spend. See our Shipping Policy for more.
3. Where is Luveloft located?
Luveloft is a United States based online business offering a curated selection of high quality home pieces, with shipping available throughout the United States.
4. What if I receive a defective product?
Faulty items are replaced at no cost to you. Just contact us within 30 days of receiving your order and we will arrange it. See our Return Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Reach out to our support team as soon as you can so we can catch the order before it enters processing.
6. What is your return policy?
Returns are simple and free of hassle. The full process is set out in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return reaches us and passes inspection, your refund is issued to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.
9. How can I contact customer support?
Through our Contact Us page, or directly at hello@luveloft.com.
10. Do you ship internationally?
Not at this time. We currently ship exclusively within the United States.
11. Do you have a physical store location?
No, Luveloft is online only. Running without a shopfront is what lets us keep pricing competitive and carry a wider selection.
12. Can I place a bulk order for my business or organization?
Yes. Bulk orders are welcome. Contact our support team and we will put together pricing and timelines for you.
13. What is the process for exchanging a product?
Exchange instructions are laid out in our Return Policy. Email us and we will guide you through it.
14. How can I track my order?
Once your order ships you can follow it on our Order Tracking Page: https://luveloft.com/tools/followmyorder
Contact Information
Store Address: 311-315 Industry Avenue, Springfield, Massachusetts 01104, United States
Store Email: hello@luveloft.com
Store Phone: +14138458485
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We do our best to reply to your e-mail within 1 to 2 business days.