Refund policy
Last Updated: August 10, 2026
At Luveloft we want you to be pleased with what arrives. If you are not, returning it is simple.
Order Cancellations
You can cancel within 24 hours of placing your order by emailing hello@luveloft.com with your order number. After that window we cannot guarantee cancellation, as your order may already be in processing. Once it has been dispatched, cancellation is no longer possible, though you can return the item after delivery under the terms below.
30 Day Easy Returns
You have 30 days from the day your order arrives to return items. To qualify, items must be:
- Unused
- In original condition
- Returned with original packaging, tags and accessories
Our support team will walk you through it. Restocking Fee: $0. We never charge one.
Return Policy Overview
- Return Window: 30 days from the day your order arrives
- Condition: unused and in original condition with all packaging, tags and accessories
- Easy Returns: our support team guides you through the process
- Restocking Fee: none
Return Costs
Defective or Incorrect Products: no cost to you where the item is wrong, arrives damaged, or is faulty in any way.
Change of Mind: you cover the actual return shipping cost where the wrong item was ordered, it does not fit, or it is no longer wanted. Original shipping charges are not refundable.
How to Return an Item
- Contact Us. Email hello@luveloft.com with your order number and the reason for the return.
- Pack Your Item. Repack it securely in its original packaging with all accessories, tags and documents.
- Send It Back. Ship it using the instructions in your return authorisation email, including the carrier or method recommended there.
Refund Process
- Inspection: once your return arrives, we check it against our return criteria.
- Refund Timing: after approval, allow up to 7 business days for the refund to reach your original payment method, depending on your bank or provider.
Exchanges
We accept exchanges. For a different size, colour or product, email hello@luveloft.com and we will arrange it quickly.
Order Not Delivered
If your order has not arrived within the expected window, email hello@luveloft.com with your order number. We will open an investigation with the carrier. If the parcel is confirmed lost, we issue a full refund to your original payment method or send a replacement at no cost.
Non-Returnable Items
For hygiene and safety reasons some items cannot be returned. These are clearly marked as non-returnable on their product pages.
Changes to This Policy
We may revise this Return and Refund Policy at any time. Changes appear on this page with a new Last Updated date. Continued use of our website after a change means you accept the update.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 311-315 Industry Avenue, Springfield, Massachusetts 01104, United States
Store Email: hello@luveloft.com
Store Phone: +14138458485
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We do our best to reply to your e-mail within 1 to 2 business days.